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waste.london

Making London less rubbish since 2009

020 3538 8092info@waste.london
35/37 Ludgate Hill, London EC4M 7JN

Proudly serving all 32 boroughs from our depot in SE London

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Cancellation & Refund Policy

Last updated: 3 March 2026

We understand plans change. Below is our tiered cancellation policy for all waste collection bookings. Refunds are calculated based on how much notice you give before your scheduled collection.

Refund Tiers

Notice GivenRefund
More than 48 hours before collection100% full refund
24 – 48 hours before collection50% refund
Less than 24 hours before collectionNo refund

How to Cancel

You can cancel a booking in two ways:

  • Customer Portal — sign in and navigate to your booking, then select “Cancel Booking”.
  • Contact Us — call 020 3538 8092 or email info@waste.london. Our team is available Mon–Sat, 8 am – 6 pm.

Refund Processing

Eligible refunds are processed to your original payment method within 5–7 business days. You will receive a confirmation email once the refund has been issued.

Exceptions

If your collection could not be completed due to circumstances on our end (vehicle breakdown, driver unavailability, etc.), you are entitled to a full refund or free rebooking regardless of the notice period. Please contact us and we will arrange this promptly.

Questions?

If you have any questions about our cancellation policy, please get in touch. We are happy to help.