Cancellation & Refund Policy
Last updated: 11 September 2026
We understand plans change. Below is our tiered cancellation policy for all waste collection bookings. Refunds are calculated based on how much notice you give before your scheduled collection.
Refund Tiers
| Notice Given | Refund |
|---|---|
| More than 48 hours before collection | 100% full refund |
| 24 – 48 hours before collection | 50% refund |
| Less than 24 hours before collection | No refund |
How to Cancel
You can cancel a booking in two ways:
- Customer Portal — sign in and navigate to your booking, then select “Cancel Booking”.
- Contact Us — call 020 3538 8092 or email info@waste.london. Our team is available Mon–Sat, 8 am – 6 pm.
Refund Processing
Eligible refunds are processed to your original payment method within 5–7 business days. You will receive a confirmation email once the refund has been issued.
Exceptions
If your collection could not be completed due to circumstances on our end (vehicle breakdown, driver unavailability, etc.), you are entitled to a full refund or free rebooking regardless of the notice period. Please contact us and we will arrange this promptly.
Questions?
If you have any questions about our cancellation policy, please get in touch. We are happy to help.
