Cookie Policy

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better experience and understand how you use our site.

2. Essential Cookies

These cookies are necessary for the website to function and cannot be switched off. They include session cookies for authentication and guest token cookies for the quote system.

If you arrive from one of our Google adverts, we also keep the click reference Google attaches to that visit for 30 days. It records which advert brought you here so we can account for the click if you book. It holds nothing about who you are and is not used to follow you around other sites.

A small cookie holds a random reference for your browser. It lets us count each visitor once — which pages were opened, and which steps of a quote were reached — so we can see which parts of our quote process work. It lasts 90 days and holds that reference and, when we are trying out two versions of a page, the name of the version you were shown, so you see the same one next time. Nothing else: no IP address, nothing about your browser or device, and nothing that identifies you. If you have accepted analytics cookies, the version name is also reported to our analytics so we can tell which version worked better.

3. Analytics Cookies

We use analytics cookies to understand how visitors interact with our website. This helps us improve our services and user experience. You can opt out of analytics cookies without affecting site functionality.

4. Managing Cookies

You can control cookies through your browser settings. Blocking essential cookies may affect website functionality. For more information, visit aboutcookies.org.

5. Contact

For questions about our cookie policy, contact us at privacy@waste.london.