Question 1

What areas do you service in London?

Accepted Answer

We provide waste collection services across all 32 London boroughs, from Zone 1 to Zone 6. Whether you're in Westminster, Camden, Greenwich, or Croydon, we've got you covered.

Question 2

What types of waste do you collect?

Accepted Answer

We collect household waste, commercial waste, construction debris, garden waste, and recyclables. We also offer specialized services for hazardous materials (with proper documentation) and electronic waste.

Question 3

Are you licensed and insured?

Accepted Answer

Yes, we are fully licensed by the Environment Agency and carry comprehensive insurance. Our waste carrier license number is available upon request, and we're registered with all relevant regulatory bodies.

Question 4

How quickly can you collect my waste?

Accepted Answer

For regular collections, we can usually schedule within 1-2 business days. For emergency collections, we offer same-day service (subject to availability). Regular customers enjoy scheduled weekly or fortnightly collections.

Question 5

How do I book a waste collection?

Accepted Answer

You can book online through our website, call our customer service team at 0800 WASTE LON, or use our mobile app. The online booking system is available 24/7 and provides instant confirmation.

Question 6

Can I schedule recurring collections?

Accepted Answer

Absolutely! We offer weekly, fortnightly, and monthly collection schedules. You can set up recurring collections during the booking process or contact our team to arrange a regular schedule that suits your needs.

Question 7

What if I need to cancel or reschedule?

Accepted Answer

You can cancel or reschedule your collection up to 24 hours before the scheduled time without any charges. Simply log into your account online or call our customer service team.

Question 8

Do you offer same-day collection?

Accepted Answer

Yes, we offer same-day emergency collection services for urgent waste removal needs. These are subject to availability and may incur an additional charge. Contact us before 10 AM for same-day service.

Question 9

How much does waste collection cost?

Accepted Answer

Our pricing depends on the type and volume of waste, collection frequency, and your location. Household collections start from £25/month, while business services are customized based on your needs. Request a free quote for accurate pricing.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, bank transfers, and Direct Debit for regular customers. Business customers can also set up invoicing with NET 30 payment terms.

Question 11

Are there any hidden fees?

Accepted Answer

No, we believe in transparent pricing. All costs are clearly outlined in your quote. The only additional charges might be for special handling of hazardous materials or access issues, which we'll discuss beforehand.

Question 12

Do you offer discounts for regular customers?

Accepted Answer

Yes! We offer discounted rates for customers who sign up for regular weekly or fortnightly collections. Annual contracts receive additional discounts of up to 20% off standard rates.

Question 13

What time will you arrive for collection?

Accepted Answer

We provide morning (8 AM - 12 PM) or afternoon (12 PM - 5 PM) time slots. For premium service customers, we offer 2-hour time windows. You'll receive an SMS notification when our driver is on the way.

Question 14

Do I need to be present during collection?

Accepted Answer

For residential collections, you don't need to be present if the waste is accessible and payment is arranged. For first-time customers or special collections, we may require someone to be present.

Question 15

What size bins/skips do you provide?

Accepted Answer

We offer various sizes: 240L wheelie bins for regular household waste, 660L-1100L bins for businesses, and skips ranging from 2-yard to 40-yard for construction projects.

Question 16

How should I prepare my waste for collection?

Accepted Answer

Please bag all loose waste securely. Separate recyclables if possible. For skip hire, ensure waste doesn't exceed the skip's fill level. Hazardous materials must be clearly labeled and declared in advance.

Question 17

What percentage of collected waste is recycled?

Accepted Answer

We're proud to recycle 85% of all collected waste. We work with certified recycling facilities to ensure materials are properly processed and given a second life.

Question 18

Do you provide recycling bins?

Accepted Answer

Yes, we provide separate recycling bins at no extra cost for regular customers. We also offer recycling-only collection services for environmentally conscious customers.

Question 19

What items can be recycled?

Accepted Answer

We recycle paper, cardboard, glass, plastics (types 1-7), metals, electronics (WEEE waste), and garden waste for composting. We provide detailed recycling guides to all our customers.

Question 20

How do you ensure environmental compliance?

Accepted Answer

We're ISO 14001 certified and follow all Environment Agency guidelines. All waste is tracked from collection to final disposal/recycling, and we provide waste transfer notes for full transparency.

Question 21

Do you offer commercial waste services?

Accepted Answer

Yes, we provide comprehensive commercial waste management solutions for businesses of all sizes, from small shops to large corporations. We offer flexible contracts and customized collection schedules.

Question 22

Can you provide waste management reports?

Accepted Answer

Absolutely. Business customers receive monthly reports detailing waste volumes, recycling rates, and environmental impact. We also provide annual sustainability reports for CSR purposes.

Question 23

Do you offer confidential waste disposal?

Accepted Answer

Yes, we provide secure confidential waste disposal services with certificates of destruction. We're compliant with GDPR and can handle sensitive document destruction.

Question 24

Can you help with waste audits?

Accepted Answer

We offer free waste audits for businesses to identify cost savings and improve recycling rates. Our experts will analyze your waste streams and provide recommendations for optimization.

Frequently Asked Questions

Frequently Asked Questions