Privacy Policy

1.1 Personal Information

When you register or use our services, we collect:

• Name and contact details (email, phone number, address)
• Business information (for business accounts)
• Payment and billing information
• Service preferences and requirements
• Communication history with our support team

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Referral source
• Location data (with your permission)

2.1 Service Provision

• Process bookings and manage waste collection services
• Send service confirmations and reminders
• Process payments and manage billing
• Provide customer support
• Optimize collection routes and schedules

2.2 Communication

• Service updates and important notices
• Marketing communications (with your consent)
• Customer satisfaction surveys
• Regulatory and compliance communications

2.3 Legal and Compliance

• Comply with waste management regulations
• Maintain waste transfer records
• Prevent fraud and illegal activities
• Respond to legal requests and obligations

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures
• Regular backups and disaster recovery plans

4.1 Third-Party Service Providers

We may share your data with trusted third parties who assist us in providing services:

• Payment processors for transaction handling
• Cloud service providers for data storage
• Analytics providers for service improvement
• Communication platforms for notifications
• Waste disposal partners (minimal necessary information)

4.2 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety or that of others.

5.1 Types of Cookies

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for targeted advertising (with consent)
• Preference Cookies: Remember your settings and choices

5.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

6. Your Rights

Under GDPR and UK data protection laws, you have the right to:

To exercise these rights, contact us at privacy@waste.london

7. Data Retention

We retain your personal data for:

• Active account data: Duration of account plus 1 year
• Financial records: 7 years (legal requirement)
• Waste transfer records: 2 years (regulatory requirement)
• Marketing data: Until consent withdrawn
• Website analytics: 26 months

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. International Transfers

Your data may be transferred to and processed in countries outside the UK/EEA. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the ICO.

10. Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes via email or through our website. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

For questions about this privacy policy or to exercise your data rights, contact: