Pricing
Every rubbish removal firm in London will tell you its prices are honest. Some of them are. The difference between a homepage that says the price is the price and a bill that matches the quote is where the extras live: in the terms, on the driver’s clipboard, or on a page like this one, in full, before you book.
We charge more for a fourth-floor walk-up, for a red route and for a Sunday. We’d just rather you found out from us than from the van.
The left column is what the industry warns you about. It is an illustration of how London operators price, not a quote of anyone’s. The right column is ours, with somewhere to check it.
1 · What you’re told to watch for
Stairs charged by the flight — £15–£30 a flight where there's no lift, plus £10 per ten minutes of "extra labour", decided by the driver.
What we do
We ask before you book.
Where the waste is, how many flights, where the van can stop: three questions on the form, and the price on screen already includes your answers. The big national firms never ask; the small ones ask the driver, on the day, with your sofa halfway down the stairs.
The three questions are on the form2 · What you’re told to watch for
A price list you can't see. The extras are real, and they're in the terms, or on the clipboard.
What we do
We publish the rule table.
Every charge we can add — every disposal charge, every access uplift, every window premium — is listed on our pricing page, generated from the same rows that price your job. It cannot say one thing while the engine does another.
Everything we can add, and whenA three-seater sofa, an under-counter fridge and five bin bags, ground floor, a London postcode. On the left, the shape of a “from” price as it is usually advertised. On the right, today’s price for that pile from the same list our crews work to.
A typical “from” quote
IllustrativeEx-VAT headline, extras on the day. Not a quote of ours or anyone else's.
It is generated from the rows that price your job, so it cannot drift from what we charge. Every figure on it includes VAT.
Yes, and you can read every one of them. Three kinds: what you tell us about access, stairs and parking, which moves the price up or down before you book; disposal charges on awkward items, only on jobs we price by the vanload; and a premium if you choose a narrow arrival window or a Sunday. Heavy waste is priced by weight. All of it is on the schedule, all of it is on your quote before you pay, and none of it appears for the first time on an invoice.
Then we talk before we start. The price assumes what you told us — where the waste is, how many flights, where we can stop. If the day contradicts that, the change is agreed with you before anything goes in the van. There is a mechanism behind that: every change to a booked job is a written amendment with the before and after on it, not a line added to the invoice.
Usually because ours has the VAT in it and theirs hasn't yet. Many London operators quote ex-VAT; divide ours by 1.2 to compare like for like. Then ask whether their figure has the fridge, the stairs and the fuel in it too. Ours does.
Check, rather than take our word for it. Our waste carrier registration is CBDU276268 and it is on the Environment Agency's public register; our credentials page links straight to the record. We issue a digital Waste Transfer Note when we complete a collection.
Our registrations, with links to the public records, are on the credentials page.
Tell us where it is, how many flights and where we can stop. A person confirms the figure, and that is the figure.
3 · What you’re told to watch for
Per flight, per minute, per metre — a meter that runs until the van door shuts.
What we do
Brackets, not meters.
Ground floor or lift; one to three flights; four or more. Three answers, three prices, and the top one is a ceiling: four flights and seven cost the same. Nothing on our price list is measured with a stopwatch.
The stairs brackets, with the figures4 · What you’re told to watch for
Skip permits, bay suspensions, and a council that takes a fortnight to say yes.
What we do
We don't do skips.
A van doesn't need a permit, nobody suspends a parking bay for it, and the council isn't asked. You tell us what's going; we load it and leave. The only thing on your street afterwards is the space where the pile was.
5 · What you’re told to watch for
“Weight allowance exceeded” — an allowance you were never shown, found at the weighbridge.
What we do
Heavy waste is priced by the kilo, with the material named, up front.
Soil, rubble, concrete and plasterboard are priced off a published ladder, per material, before you book. If a load comes in over its band, the over-band rate is on the same public schedule — and it is added by a person who tells you, not discovered on an invoice. The difference is not that we never charge for weight; it is that you can read the rate first.
The weight ladder6 · What you’re told to watch for
“Quotes given over the phone are estimates only, subject to on-site assessment.”
What we do
The price is held for 7 days, and honoured.
Once a person has confirmed it, it stays what it was, whatever we change on our side in the meantime. If the day is different from what you told us, the change is a written amendment with the before and after on it, agreed before we start — never a line added to an invoice.
What we would charge today
Live price listVAT included. Yours is confirmed by a person once they have seen the job, and then it is the figure on the invoice.
